Delivery

We currently offer delivery to mainland UK and Northern Ireland only. 
We aim to dispatch orders within 24 hours. However, we dispatch Monday to Friday so orders placed after 9am on a Friday may be dispatched on the following Monday, along with all orders placed over the weekend.

Orders over £40 

We offer Free Delivery to the UK mainland and Northern Ireland for orders over £40 (after any discounts)
If your order weighs less than 2kg (including packaging) it will be sent via the standard Royal Mail 2nd Class service (estimated delivery time 3-5 days from dispatch). 
If your order weighs more than 2kg it will be dispatched via courier.  We use UPS to deliver to most of the UK mainland on a ‘Next Day’ service.  For deliveries to Northern Ireland, the Scottish Highlands and some other remote areas we use Hermes, with a delivery estimate of 2-5 days depending on the delivery location.  

Orders under £40

If your order weighs less than 2kg (including packaging) it will be sent via Royal Mail.  On the ‘Shopping Cart’ page there is the option to select either their 1st Class (1-3 days) or 2nd Class service (3-5 days). 
If your order weighs more than 2kg (including packaging) it will be dispatched via a courier.  We use UPS to deliver to most of the UK mainland on a ‘Next Day’ service.  For deliveries to Northern Ireland, the Scottish Highlands and some other remote areas we use Hermes, with a delivery estimate of 2-5 days depending on the delivery location.  
Delivery Costs:
Royal Mail 2nd Class – £3
Royal Mail 1st Class – £3.70 – £5.57 (price based on parcel weight and calculated at checkout)
Courier – £6

Further Information

The delivery times above are the delivery aims of each postal service and none of the time-frames are guaranteed.  During busy periods please expect to experience longer than usual delivery times and place orders in plenty of time. If you are concerned about how long your parcel is taking to arrive please contact us. While delays in the postal network are outside of our control we will do everything we can to help. 
To ensure you receive your delivery as quickly as possible we recommend specifying a safe, dry space for the parcel to be left in, in case no-one is home when delivery is attempted. Any delivery instructions can be left in the ‘Order notes’ box during the checkout process.
We do our best to package and carefully protect items we send using sustainable packaging options. In the unlikely event that your order has sustained damage in transit please contact us immediately on info[@]lostbarncoffee.co.uk so we can assist. 
If the unlikely event that we are unable to supply an item(s) ordered for reasons outside of our control, for example, material shortages, import delays or higher than anticipated demand, we will inform you as soon as possible using the contact details you provided when ordering, and arrange a refund of the item(s) accordingly.  

Returns

We want you to be entirely satisfied with your purchase. If for any reason you need to return your item(s) please first contact us within 7 days via email or phone to arrange this.
If you decide to send back your order please do so in the original packaging, if available, along with the original order details and the reason for return, indicating whether you require a refund or replacement. Upon receipt we will arrange a replacement or refund of the goods value as required. Unless returning damaged/faulty stock, items must be returned in original condition.
For any delivery enquiries or questions please contact us by phone or using the contact form below:
The Lost Barn Coffee Roasters: 01829 470 055

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