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Terms & Conditions

Website terms and conditions

Acceptance

By ordering Lost Barn Coffee products or services through the Website, you shall be deemed also to have read, understood and agreed to our Website Terms and Conditions.
Whenever you use this Website to order Lost Barn Coffee products or services, our Website Terms and Conditions will apply to your use of the Website in addition to these General Terms and Conditions of Sale.

Product and service descriptions

Lost Barn Coffee attempt to ensure that prices quoted on the Website are correct and that all products have been fairly and accurately described. However Lost Barn Coffee do not warrant that product descriptions or other content is 100% accurate, complete reliable or error free.
From time to time there may be information on ‘Our Website’ that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.
We reserve the right to correct any errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologies for any inconvenience this may cause you.
when ordering products or services through the Website, please note that:
  • packaging may vary from that shown on the Website;
  • whilst we try to display the colours of our products accurately on ‘Our Website’, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.
  • all items are subject to availability. We will inform you as soon as possible if the product(s) or service(s) you have ordered are not available and we may offer alternative product(s) or service(s) of equal or higher quality and value.

Age restrictions on purchase

The purchase of certain products and services made available on ‘Our Website’ may be subject to age requirements specified by law. We are not permitted by law to supply these products or services to individuals who do not satisfy these age requirements and, if you are underage, you must not attempt to order these products or services through the Website.

Gift messages

If you order a product or service as a gift for a friend or relative, we may offer you the opportunity to add a gift message to your purchase. If you choose to use the gift message service, you acknowledge and agree that:
  • the gift message service is provided for your own personal and non-commercial use only;
  • the gift message you instruct us to send on your behalf to a third party will not contain anything which could be construed as harassing, threatening, vulgar, abusive, obscene, defamatory, racist or which may cause embarrassment or distress to any person or which is otherwise unlawful or objectionable;
  • you will not impersonate any person, including but not limited to any of our employees or customers;
  • you are entirely responsible for the text and other content of your gift message and Lost Barn Coffee accepts no liability for any such content;
  • we do not pre-screen messages, but may monitor content from time to time for the purpose of guarding against unlawful or inappropriate gift message; and
  • we have the right to refuse to send messages and to terminate access to the gift message service at any time and without liability to you.

Prices

The total price payable will be stipulated at the time when you place your order whether or not the order has been acknowledged. We are entitled to make adjustments to the price to take account of any increase in our suppliers’ prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been acknowledged. We will inform you of the correct price and give you the opportunity to cancel the order. All retail prices are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time the order is placed.
From time to time the prices displayed on the Website may be different if you are directed to it from a third party website. Purchases at these prices can only be made on the Website and by arriving on it through a relevant third party website; these prices will not be available in-store or over the telephone. Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If a product becomes unavailable we may offer you an alternative or suggest that you (re-)visit one of our stores.
On occasion, the prices payable and promotions offered in respect of goods advertised on the Website may differ from those prices and promotions offered at the same time in-store. We are under no obligation to honour any in-store price or promotion in the event that they differ from those on the Website. Similarly, our store is under no obligation to honour any Website price or promotion in the event that they differ from those in-store.
Although we endeavour to ensure that all pricing information on the Website is accurate, occasionally an error may occur and goods may be mis-priced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.
Prices that are reduced for sales and promotions are only valid for the specified period.

Acceptance of your order

The completion of the online checkout process does not constitute our acceptance of your order. Our acceptance of your order will take place only when we dispatch the product(s) or commencement of the services that you ordered from us.
If you supplied us with your email address when entering your payment details (or if you have a registered account with us), we will notify you by email as soon as possible to confirm that we have received your order.
All products that you order through the Website will remain the property of Lost Barn Coffee until we have received payment in full from you for those products.
During the checkout process, you will be asked to complete your payment details. All fields indicated as compulsory must be completed. Please note that we will collect and store your personal information, using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy Policy.
Please note, we do not collect and store any credit card or debit card details via Our Website.
If we cannot supply you with the product or service you ordered, we will not process your order, inform you of this in writing (including email) and, if you have already paid for the product or service, refund you in full as soon as reasonably possible.

Payment Security – Stripe

The Lost Barn Coffee Roasters processes all bank card transactions using Stripe: www.stripe.com and does not hold any debit or credit card information on our own website: www.lostbarncoffee.co.uk.
Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this Stripe make use of best-in-class security tools and practices to maintain a high level of security at Stripe.

PCI compliant

Our Website processes all payments via Stripe, transmitting all sensitive data directly to Stripe without passing through our own servers. Find out more about PCI-DSS compliancy.

Payment

Purchases will be made in pounds Sterling and inclusive of UK VAT. International credit card providers or banks will determine the exchange rate and may add an additional processing or administration charge in relation to such payment which international credit card holders will be liable to pay. Lost Barn Coffee products are sold on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing an order for international delivery.

Returns

We want you to be entirely satisfied with your purchase. If for any reason you need to return your item(s) please do so within 7 days of receipt in the original packaging, if available, along with the original dispatch advice and reason for return, indicating whether you require a refund or replacement. Upon receipt we will arrange a replacement or refund of the goods value as required. Please note items must be returned in original condition. If the product is damaged in any way or has been broken in transit, please contact us on info[@]lostbarncoffee.co.uk. Nothing in this Returns Policy affects your statutory rights or your rights under any contract you may have with us.

Liability

Lost Barn coffee will use reasonable skill and care in fulfilling any order placed by you which is accepted by us. However, we exclude all other representations, warranties, conditions and terms express or implied by statute, common law or otherwise to the fullest extent permitted by law and, except where required by law, we will not be liable for any special, indirect, incidental, consequential or economic loss or for loss of profits or revenues howsoever caused arising in connection with any order placed by you.
Notwithstanding the above, our total liability (whether in contract, tort, negligence or on any other basis) to you, for any loss or damage shall be limited to the sums paid or payable for the relevant product or service you ordered from us.
We will not be liable to you where we breach these General Terms and Conditions of Sale due to any cause that is beyond our reasonable control.